Shipping policy

Shipping

Processing Time

Orders are typically processed within 24 hours on business days. Processing times may vary during weekends, holidays, product releases, or periods of high order volume.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Rates

Available shipping methods and applicable shipping rates are displayed at checkout. Rates may vary depending on the destination and shipping method selected.

Delivery Time

Estimated delivery times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 2–8 business days.

Please note that delivery estimates begin once your order has been shipped and are not guaranteed. Delays caused by the shipping carrier or other circumstances outside of our control may occasionally occur.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided at checkout. You can use this information to monitor your shipment and view the latest updates provided by the carrier.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Packages in Transit

We take care to ensure that all orders are properly prepared and securely packaged before being handed over to the shipping carrier.

Once a package has been accepted by the carrier, its transportation and delivery are handled by the carrier. Delays, loss, theft, or damage that occur while a package is in transit may therefore be outside of our direct control.

If you experience an issue with your shipment, we recommend contacting the carrier directly using your tracking number. Our customer service team will also be happy to assist with available information or with the carrier's claims process when applicable.

If tracking indicates that your package has been delivered but you have not received it, please contact the carrier directly to request further information or initiate an investigation.

Customer Responsibilities

Customers are responsible for providing a complete and accurate shipping address at checkout. Yume Cards Inc. is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided with the order.

If an address change is requested after an order has been shipped, any additional fees charged by the carrier may be the responsibility of the customer. Address changes cannot be guaranteed once a shipment is in transit.

Tracking & Carrier Support

We work with established shipping carriers that offer tracking services whenever available. We strongly recommend monitoring your tracking information regularly for the most current delivery updates.

If your shipment is delayed or you encounter a delivery issue, please contact the carrier and provide your tracking number for the fastest assistance. You may also contact our customer service team if additional support is needed.

Customs, Duties & Inspections

For international shipments, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or relevant authorities.

Packages may also be opened or delayed for inspection by customs or border authorities. These procedures are outside of our control, and delays or inspections by customs do not, by themselves, qualify an order for a refund or compensation.

Shipping Questions & Issues

If you have any questions about your order or require assistance with a shipping issue, please contact our customer service team at pokedash.tcg@gmail.com.

Thank you for shopping with us and for your support!